Unit 20 - Hospitality Operations in Travel & Tourism P1, M1 & D1
Pass One I will be describing the different types of hospitality providers and the products and services they offer to meet differing customers expectations Different types of hospitality Hospitality = the friendly and generous reception and entertainment towards others Hotels - give customers a welcoming attitude and are always providing a high standard of service throughout the customers stay Guest Houses - give a personal touch of service as they are independent and are not meeting targets/goals, focus more on each customer and not see them as more ways to make money Restaurants - give customers a pleasant attitude when taking and delivering drink and food orders. Holiday Centres - give customers a pleasant experience even when the customer is on a lower budget Camp Sites - by allowing the customers to be independent and offering them a different experience of being independent Caravan Parks -...