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Introduction: I will be describing the roles, duties and responsibilities for different categories of holiday representatives, highlighting changing roles and working practices Resort representative: 18-30’s  Key roles, duties and responsibilities to the customer, organisation and suppliers Main duties to the customers are: meet and greet welcome meetings, selling of excursions, problem solving, organising activities and managing groups   Club 18-30’s reps have many responsibilities to the customers as they spend most of the working day with the customers between the age range of 18-30. They look after guests on the holiday and arranges activities for the holidaymakers to participate in. Also the organisation they are representing which is Thomas Cook. finally the suppliers, for example: hotel will hire them to be the holiday rep, pubs, clubs and will give them packages  The duties they have are: Meet and Greet:  Sometimes the holiday rep’s meet the groups from the a...

Introduction  I will be explaining the market factors that have led to developments in specialist tourism. After explaining, I will then analyse how specialist tourism provision meets the demands of a changing market Socio-Economic Change in disposable income More people are booking holidays as they are getting more money. They are getting more money as people are getting higher paid jobs and more people are saving their money so they can go on holidays. As more people are getting more money they can spend on personal things such as holidays.   Now more people are having more money they may not want a boring beach holiday and want a different kind of holiday. Some people may even want to book onto a course they having been saving up for ages (cooking course in Greece for example). The role of budget airlines is that more people can still travel to different destinations even if they do not have a lot of money. Even though most people are in employments and...

Introduction   In this document I will be explaining how internal and external factors affect hospitality operations in travel and tourism organisations and then I will assess how hospitality operations in travel and tourism organisations have responded to internal and external factors Internal factors:  Pricing strategies – This factor can affect the hospitality as the pricing makes or breaks the company, if the pricing of the product/service is too expensive or if people do not think it not worth the money it will not be purchased. Hospitality providers work out the best way to gain customers and income, whether it is by an advertising campaign or working out when people are more likely to book things. Pricing strategies at festivals and events vary on the period of time staying, the longer period ticket you get, the cheaper it works out to be. The festival tickets are usually on sale a year or 9 months before the event actually happens, they do this to gain customer sales ...

Introduction: Describe career opportunities  within different industries in the travel and tourism industry in a leaflet format  Accommodation The accommodation sector is to provide a place to stay for customers for one night and over.  Hotel receptionist   The role of a Receptionist is to greet guests when they arrive and to check the guests in and out of their rooms. They also answer any queries the guests may have face to face or via the hotel phones. The progression routes of being a Hotel Receptionist is becoming a Night Receptionist and then Head Receptionist   Hotel manager The role of a Hotel Manager is to manage and maintain the operations and the daily routines of the hotel. There are many progression routes for Hotel Manager and they range from working in another hotel of the same chain or to have your own hotel  House Keeping The roles of being a House Keeper is to clean rooms and all areas of the accommodation whether it be the lobby or corrid...

Introduction In this assignment I will be explaining the factors that contribute to an effective workplace in travel and tourism organisations. I will then review how different travel and tourism organisations motivate staff in the workplace. I will then analyse the factors that contribute to an effective workplace, highlighting good practice from different travel and tourism organisations   P6 In this part I will be explaining the factors the contribute to an effective work place An effective working environment, including:   Location By having a good work location, it contributes towards the staff members working harder as they enjoy their work location. For example, holiday representatives working in hotel resorts will enjoy their job as they gain the holiday atmosphere., making the customers happy because they are enjoying the weather and creates an overall positive atmosphere just by working in a certain place   Working conditions  The employers must make posit...